Privacy Policy

1. Who We Are

Yander is a digital product design and development studio serving clients worldwide.

• English-language and international enquiries are handled under the Yander brand by Yander, LLC.
• Mainland China operations are handled by 广州翌得网络科技有限公司 (Guangzhou Yide Network Technology Co., Ltd.), with 文政凯 (Khai Wen) as the responsible contact and an office presence in Guangzhou, China.
• The entity named in a proposal, statement of work, or contract is the data controller for that client engagement.

Privacy contact: sales@ydwl.tech

2. Scope

This policy applies to the public website at https://yander.co, its English and Chinese pages, and business enquiries sent to Yander. A signed client agreement may contain additional privacy and confidentiality terms for a specific project.

3. Information We Process

Information you choose to send

When you contact us, you may provide your:

• first and last name;
• email address and telephone number;
• company name and current website;
• project requirements, timeline, budget context, attachments, and other correspondence.

The website contact form does not submit this information to a Yander web server. It prepares a message in your own email application. Yander receives the information only if you choose to send that email.

Technical information

Our hosting and content-delivery providers may automatically process limited technical logs, such as IP address, requested URL, date and time, browser or user-agent information, response status, and security events. This information is used to deliver the website, maintain reliability, and prevent abuse.

Language preference

The site stores the selected language (en or zh) in local storage under yander.locale and in an essential NEXT_LOCALE cookie for up to one year. This preference is not used for advertising or cross-site tracking.

The current website does not provide user accounts, process payments, run behavioural advertising, sell personal information, or use automated decision-making or profiling. If analytics or marketing tools are added later, this policy and any required consent controls will be updated before those tools are enabled.

4. Why We Use Personal Information

We process personal information only as needed to:

• respond to an enquiry and prepare requested proposals or project scopes;
• take steps toward, enter into, and perform a client contract;
• communicate about an active or previous project;
• operate, secure, troubleshoot, and improve the website;
• maintain business, tax, accounting, and legal records;
• establish, exercise, or defend legal claims; and
• comply with applicable law.

Depending on the applicable law and context, the legal basis may be your consent, steps requested before entering a contract, performance of a contract, compliance with a legal obligation, or Yander's legitimate interests in operating and securing its business. Where consent is the basis, you may withdraw it at any time without affecting earlier lawful processing.

5. Sharing and Service Providers

We do not sell or rent personal information. Information may be available only to people and providers that need it for the purposes above, including:

• Yander personnel and contractors working on the relevant enquiry or project;
• email, hosting, content-delivery, security, file-storage, and collaboration providers;
• accountants, legal advisers, insurers, and other professional advisers; and
• courts, regulators, law enforcement, or other parties where disclosure is legally required or necessary to protect rights and safety.

Our public website is delivered through Cloudflare infrastructure. When you send an email, your email provider and Yander's email provider process that message under their own terms and privacy practices.

6. International Processing

Yander serves clients worldwide, and service providers may process information outside the country where you are located. Where applicable law requires it, Yander uses appropriate contractual, organizational, or other safeguards for international transfers and provides any notices or obtains any consent required for a specific transfer.

7. Retention

• Enquiry correspondence that does not become a project is generally retained for up to 24 months after the last substantive contact, unless you ask us to delete it earlier or a legal reason requires longer retention.
• Active project information is retained for the project and support period.
• Contracts, invoices, transaction records, and information needed for tax, accounting, dispute, or legal purposes are retained for the period required by applicable law.
• The language preference cookie expires after up to one year; the local-storage preference remains until you clear it or change browser storage.
• Technical logs are retained according to the relevant hosting and security settings and only for as long as reasonably necessary.

When information is no longer required, we delete it, anonymize it, or securely restrict it until deletion is possible.

8. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information. No internet transmission or storage system can be guaranteed completely secure, so please avoid sending unnecessary sensitive information in an initial enquiry.

9. Your Rights

Depending on your location and applicable law, you may have rights to:

• know how your personal information is processed;
• access or obtain a copy of it;
• correct or complete inaccurate information;
• delete information or restrict its processing;
• object to certain processing;
• withdraw consent;
• receive portable data where applicable; and
• complain to a competent privacy or data-protection authority.

To make a request, email sales@ydwl.tech. We may need to verify your identity before fulfilling a request. We will respond within the period required by applicable law.

10. Children

This website and Yander's business services are not directed to children. Please do not send personal information about a child unless it is necessary for a legitimate project enquiry and you are authorized to do so.

11. Changes to This Policy

We may update this policy when the website, our providers, or legal requirements change. The current version and update date will remain published on this page.

12. Contact

Privacy enquiries and rights requests: sales@ydwl.tech

Responsible contact: 文政凯 (Khai Wen)

Mainland China operator: 广州翌得网络科技有限公司, Guangzhou, China

International brand/entity: Yander, LLC, serving clients worldwide